1. Introduction

By accessing, browsing, or using our website, mobile application, or taxi booking services, you acknowledge that you have read, understood, and agreed to comply with the following Terms & Conditions. These terms govern your access to and use of our platform, including all bookings, payments, and transportation services provided by us. By continuing to use our services, you agree to be legally bound by these terms, as well as any additional policies referenced herein, including our Privacy Policy and Cancellation Policy. If you do not agree with any part of these Terms & Conditions, we kindly request that you refrain from using our website, app, or taxi services.

We reserve the right to update or modify these terms at any time without prior notice. It is your responsibility to review this page periodically to stay informed about any changes. Your continued use of our services after any updates constitutes acceptance of the revised Terms & Conditions.

By accessing or using our services, you agree to the practices described in this policy.

2. Acceptance of Terms

By booking a ride or using our platform, you confirm that you:

Are at least 18 years old

Provide accurate and complete information

Agree to follow these Terms & Conditions

All third-party partners are required to protect your data.

3. Our Services

We provides:

On-demand taxi booking services

Scheduled ride bookings

Airport transfers

Outstation and hourly rental services

We act as a transportation service provider connecting passengers with verified drivers.

4. User Responsibilities

Passengers agree to:

Provide accurate pickup and drop-off details

Be ready at the pickup location on time

Maintain respectful behavior toward drivers

Not damage or misuse the vehicle

Not carry illegal, hazardous, or prohibited items

5. Passenger Safety

Your safety is our priority. We provide:

Verified drivers

Vehicle inspections

GPS ride tracking

Emergency support assistance

All third-party partners are required to protect your data.

6. Booking & Confirmation

All bookings are subject to driver and vehicle availability.

A booking is confirmed only after you receive a confirmation notification via SMS, email, or app.

We reserve the right to refuse or cancel any booking at our discretion.

7. Fares & Payment

Fares are calculated based on distance, time, vehicle type, and applicable charges.

Prices may vary due to traffic, route changes, tolls, or peak-hour pricing.

Payments can be made via cash, credit/debit card, UPI, or other available methods.

Additional charges such as waiting time, parking fees, or toll taxes may apply.

8. Cancellations & Refunds

Fares are calculated based on distance, time, vehicle type, and applicable charges.

Prices may vary due to traffic, route changes, tolls, or peak-hour pricing.

Payments can be made via cash, credit/debit card, UPI, or other available methods.

Additional charges such as waiting time, parking fees, or toll taxes may apply.

9. Driver Responsibilities

Our drivers are required to:

Hold valid licenses and permits

Follow traffic laws and safety regulations

Maintain clean and roadworthy vehicles

Provide professional and respectful service

10.Passenger Safety

Your safety is our priority. We provide:

Verified drivers

Vehicle inspections

GPS ride tracking

Emergency support assistance

Passengers must wear seat belts and follow safety instructions during the ride.

11. Limitation of Liability

Our drivers are required to:

You may cancel your ride within the permitted cancellation window.

Cancellation fees may apply depending on timing.

Refunds, if applicable, will be processed within [X] business days.

Repeated cancellations may lead to account restrictions.

However, drivers are independent service providers and are responsible for their conduct.

12. Lost & Found

If you leave personal items in a taxi:

Contact our support team immediately

We will coordinate with the driver to recover items

We are not responsible for items that cannot be located

13. Account Suspension or Termination

We reserve the right to suspend or terminate accounts if users:

Violate these Terms

Engage in fraudulent activity

Misuse the platform

Behave inappropriately toward drivers or staff

14. Privacy Policy

Your personal information is handled according to our Privacy Policy. By using our services, you agree to our data collection and usage practices.

15. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our services after updates indicates acceptance of the revised terms.

16. Governing Law

These Terms shall be governed by the laws of india. Any disputes will be subject to the jurisdiction of the courts in Nagpur.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Company Name: [Your Taxi Company Name]

Address: [Company Address]

Email: support@yoursite.com

Phone: +1 234 567 890